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Heritage Victor Valley Medical Group System Incident Notice:

01-30-23
Heritage Victor Valley Medical Group became aware of a computer system incident on Friday December 2, 2022.

As a result, we had to disable access to our impacted systems in order to prevent any further events from occurring. We continue to utilize enhanced security measures and monitoring capabilities across our network to help detect and prevent further activity.

Member and Provider-Facing System Status

System Current System Status Expected Restore Date
Eligibility/Claims (EZ-NET) Online 12/09/2022
Authorizations (q.) Online 12/12/2022
Appointments (NextGen/NextMD) Online 12/09/2022
Phone System Online 12/12/2022

Claims and Authorization Processing System Status

SystemCurrent System StatusExpected Restore Date
Eligibility/Claims (EZ-NET)Online12/09/2022
Authorizations (q.)Online12/12/2022
If you are a Member or Provider of Heritage Victor Valley Medical Group and require assistance related to the services we provide, please contact us at one of the numbers below.

If you are a provider that submits authorization/referral requests through our portal and you are currently unable to do so, please contact us via phone below.
DepartmentPhone NumberFax Number
Member Services(888) 201-3203(442) 229-8006
Utilization Management (UM/Referrals)(833) 201-1472(760) 269-1295
Claims(888) 201-3199(760) 553-7020
Inpatient Case
Management
(760) 590-8899(760) 261-6440
Outpatient Case
Management
(760) 281-3548(760) 261-6440
Network Management(760) 245-4747(760) 503-7192
After Hours (8pm-5am) for
On-Call Provider or Nurse
(760) 245-4747N/A
We thank you for your patience while we brought our systems back online.

-     Heritage Victor Valley Medical Group
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