Heritage Victor Valley Medical Group System Incident Notice:
03-25-25
Heritage Victor Valley Medical Group became aware of a computer system incident on Friday December 2, 2022.
As a result, we had to disable access to our impacted systems in order to prevent any further events from occurring. We continue to utilize enhanced security measures and monitoring capabilities across our network to help detect and prevent further activity.
As a result, we had to disable access to our impacted systems in order to prevent any further events from occurring. We continue to utilize enhanced security measures and monitoring capabilities across our network to help detect and prevent further activity.
Member and Provider-Facing System Status
| System | Current System Status | Expected Restore Date |
| Eligibility/Claims (EZ-NET) | Online | 12/09/2022 |
| Authorizations (q.) | Online | 12/12/2022 |
| Appointments (NextGen/NextMD) | Online | 12/09/2022 |
| Phone System | Online | 12/12/2022 |
Claims and Authorization Processing System Status
| System | Current System Status | Expected Restore Date |
| Eligibility/Claims (EZ-NET) | Online | 12/09/2022 |
| Authorizations (q.) | Online | 12/12/2022 |
If you are a Member or Provider of Heritage Victor Valley Medical Group and require assistance related to the services we provide, please contact us at one of the numbers below.
If you are a provider that submits authorization/referral requests through our portal and you are currently unable to do so, please contact us via phone below.
If you are a provider that submits authorization/referral requests through our portal and you are currently unable to do so, please contact us via phone below.
| Department | Phone Number | Fax Number |
| Member Services | (888) 201-3203 | (442) 229-8006 |
| Utilization Management (UM/Referrals) | (833) 201-1472 | (760) 269-1295 |
| Claims | (888) 201-3199 | (760) 553-7020 |
| Inpatient Case Management | (760) 590-8899 | (760) 261-6440 |
| Outpatient Case Management | (760) 281-3548 | (760) 261-6440 |
| Network Management | (760) 245-4747 | (760) 503-7192 |
| After Hours (8pm-5am) for On-Call Provider or Nurse | (760) 245-4747 | N/A |
We thank you for your patience while we brought our systems back online.
- Heritage Victor Valley Medical Group
- Heritage Victor Valley Medical Group